Frequently Asked Questions
Everything you need to know about your Afrozeh shopping experience.
How long does it take for my order to be delivered?
For domestic orders, delivery typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-12 business days depending on customs clearance.
What is your return and exchange policy?
We offer a 7-day return policy for unused products with original tags and packaging. Please note that customized or stitched items cannot be returned or exchanged unless there is a manufacturing defect.
Do you offer international shipping?
Yes, Afrozeh ships globally. Shipping costs are calculated at checkout based on the weight of the package and the destination country.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Bank Transfers, and Cash on Delivery (COD) for select domestic regions.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, due to photographic lighting and variations in monitor settings, the actual color may vary slightly from what you see on your screen.